Jay Shatun

I'm Jay. I started Shatun Brothers because the LA handyman market is broken in a way that nobody is fixing — and I got tired of waiting for someone else to do it.

For years I watched homeowners I know get burned: a mounted TV that came down two weeks later, a $400 caulking job done in twenty minutes, a “licensed” pro whose license turned out to be expired. I watched the other side too: real, careful pros pouring money into Thumbtack lead credits that never converted, fighting an algorithm that rewarded volume over craft, losing to whoever was willing to bid lowest first. The platforms that were supposed to bring trust to this market mostly extract from both sides.

Shatun Brothers is the version I wanted to exist. Every pro on the platform verifies their identity through Persona — government ID plus selfie liveness — before they can list. There's no anonymous “Mike from Burbank” behind a stock photo. Pros earn additional Insurance Verified and License Verified badges by uploading documents we check, and homeowners can click any badge to see the underlying details. Reviews are dual-confirmed: both sides leave a review within seven days of the job, or it's held. Pros pay a flat $15 per qualified lead — no bidding, no subscription, no lead-credit churn that locks them in when nothing's coming through.

I review every dispute personally for the first six months. The factor list our ranking uses is published. There's no paid placement. There's a written kill-rule that says if the platform isn't producing acceptable outcomes by month 18, we shut it down rather than degrade standards to keep the lights on. That last one is the most unusual commitment, and I'm making it on purpose: most marketplaces, when they aren't working, lower their standards. I've written down that I won't.

We launched in Los Angeles in 2026. We're new and we say so on every pro profile. If you're a homeowner who's been burned before and is looking for a different kind of platform, I think you'll find this one different. If you're a pro who's tired of bidding wars and lead-credit math, the door is open — read how it works for pros and reach out.

For the standards behind everything above, the Trust Center has the full write-up — vetting, ranking factors, dispute mechanics, and pricing transparency, all in one document.