The LA property management handyman problem

LA property managers juggle tenant calls constantly: running toilet, dead garbage disposal, AC out, fence post broken, smoke detector chirping. Each small job needs a warm body with tools who can be there today, speaks the tenant\'s language, and doesn\'t nickel-and-dime you on a $60 fix. National platforms don\'t fit this rhythm.

Shatun Brothers\' property manager network matches your portfolio to a pool of LA handymen who do volume work well: fast response, predictable pricing, tenant-facing professionalism. You get one monthly invoice, one point of contact, one SLA.

How it works for your portfolio

Your portfolio mapped — we cover your properties by neighborhood. Each hood gets a primary handyman + backup (matches your turnaround SLAs).
Ticket intake — tenants contact you, you open a ticket via our portal or email. We route + dispatch within 4 hours during business days.
Scheduled turnovers — move-out walk + punch list → handyman visit within 48 hours → move-in ready. Photo documentation for every step.
Emergency calls — leaking supply, broken entry door, lost smoke-detector reset. 24-hour response in our serviced hoods.
Monthly single invoice — all jobs grouped to one bill, paid once per month. Net-15 or net-30 terms for established accounts.

What we handle

Standard handyman work — toilet flapper, disposal jam, faucet drip, sticking doors, broken blinds, loose cabinet hardware, patching holes
Smoke + CO detector replacement, battery changeout, tenant training
Touch-up painting between tenants
Carpet clean coordination (we refer to specialist)
Pest-treatment coordination (we refer)
Licensed trade routing — plumber for re-piping, electrician for new circuit, HVAC for furnace replacement, all with separate invoice + permit handling

What we don\'t do

Full unit renovations (refer to GC)
Eviction cleanup — too tenant-conflict-adjacent
24/7 emergency dispatch for non-urgent tickets — emergency channel for genuine emergencies (broken water, no power, security-door failure). Running toilets wait for business hours.

Pricing

Property manager accounts get negotiated volume rates. Typical structure:

Handyman hourly (portfolio rate): $85–120/hr depending on volume commitment
Standard fix visits (single-task, under 2 hrs): $120–200 flat
Turnover punch list (single-family, average scope): $400–900
Emergency after-hours surcharge: +50% (applied only to genuine emergencies)
Specialty trade pass-through: at trade\'s invoiced rate, no markup — our margin is coordination fee only ($40–80 per specialty visit coordinated)

Minimum monthly commitment to qualify: 10 tickets/month or 5 properties in portfolio. Smaller portfolios can still use our standard booking; property-manager account benefits kick in at volume.

Documentation standards

Before-after photos on every visit
Time stamp on arrival + departure (our app)
Tenant-facing summary: "here\'s what I fixed, here\'s what you should watch for"
Handyman notes back to you: "noted failing water heater, recommend replacement in 6–12 months"
Monthly usage report — hours by property, category breakdown, trending issues

The monthly usage report alone is worth the account for most managers — it surfaces which units are eating the most maintenance hours, which often correlates with tenant turnover or bigger structural issues.

Next steps

Property management inquiries: reach out via our contact form with "Property Manager Network" as subject. Include portfolio size (unit count), neighborhoods, and typical monthly ticket volume. We\'ll schedule a call within 2 business days.

Individual handyman pros looking to join the network: apply here. For trade-scope questions: California handyman vs. contractor guide.

Property manager handyman network in Los Angeles